How may we help?
We’re happy to take your call during these hours:
Send us a Message
We’d love to hear from you. If you haven’t already reviewed the Customer Service FAQs below, please be sure to look there in case we’ve already answered your question.
We're Located At:
445 Geary Street
San Francisco, CA 94102
Our Hours Are:
Will Call tickets are available for pick up at the theatre box office beginning 2 hours prior to curtain time only. Sales for future performances are currently only available on day of show two hours before curtain.
Customer Service Questions for CURRAN ABOUT TOWN Performances (information and policies regarding Harry Potter and the Cursed Child can be found on that show's FAQ page):
Parking, transportation and dining
Please see the Visit page for information regarding special Curran deals for parking, public transportation, dining and more. Check the event page for your show to make sure you are taking down information relevant to the correct venue.
Lost & Found
You may inquire with the box office during business hours, or call (415) 358-1220 to claim lost items. Please note: we donate items not claimed every 30 days to a local charity.
Photography & Phone Use
We encourage patrons to use their phones for photography and other needs in our entry areas prior to the show and during intermissions. During performances, we kindly ask that patrons turn their phones off. Recording of any kind—including photography—is not permitted during the show.
For orders of 10 or more tickets, please see the Group Services page.
- Rush Tickets
Can you scan my print at home ticket from my phone?
Yes, you can print your ticket or you can present your smart-phone with the ticket visible. Please be sure the full bar code is clear and your screen is bright. Photos of tickets will not be accepted for entry.
Lost or Stolen Ticket Replacement
We can replace lost tickets for the original ticket purchaser. Please contact the box office to discuss your needs. We will be able to reprint tickets for will call of the scheduled performance only.
Curran ticket prices are inclusive of a $5 facility fee and $5 ticketing fee. What you see is what you pay.
Why do you charge a fee for will call?
Digital delivery is the most efficient method to provide your tickets and get you in the door, which is why there is never a charge for print at home tickets. Because an abundance of will call patrons can lead to long lines you don't want to wait in, we charge a small fee for this service.
Can I exchange my tickets? How does Ticket Exchange Protection work?
The ability to exchange varies by production. Exchanges are available on protected tickets only, which is provided as an option for all eligible ticket purchases. Tickets may be exchanged only for the same production and must be completed 24 hours prior to the performance time on the ticket by calling us at (415) 358-1220. If the ticket price for the new performance is higher than the original ticket price, you are required to pay the difference in cost. You may insure the new tickets by paying another protection fee at the time of the exchange. Exchanges are subject to availability and therefore may not be available for all performances. There are no refunds. If all remaining performances are sold out, your account will be credited for amount of the ticket protection fee.
I can't make my show or any other date of the show, can I donate my tickets?
Curran is a commercial theater company. As such, we are not able to accept ticket donations in exchange for a tax-deductable donation receipt the way that a non-profit would.
I missed my show, can I still use my tickets?
Patrons may be accommodated based on availability and the policies set by each production. It's always best to secure tickets to another date of the same production by contacting us prior to your performance date. However, if you’ve already missed your performance, you may redeem unused tickets on an “as-available” basis. To do so, please arrive at the box office one hour prior to the performance you wish to attend with the original unscanned tickets. Performance must be for the same production as the purchased tickets. Seating is not guaranteed and cannot be arranged in advance. If availability is limited, you may be asked to stand by until curtain. The courtesy of past-dating is at the sole discretion of management and subject to availability and black-out dates. There is no guarantee that comparable seating will be given. Past-dating is usually not available during the final weekend of a production's engagement.
The late seating policy varies by production. To minimize disruption, patrons not seated when the performance begins may be asked to wait in the lobby until an appropriate seating break. Latecomers may also be given alternate seats until intermission. For performances without an intermission, latecomers will be seated at an appropriate interval at the discretion of the house manager.
For events occuring at the Curran Theater, the lobby and bars will open one hour prior to curtain. Auditorium doors open one half hour prior. Our bars open again after the show ends. Box Office hours are listed at the top of this page.
For Curran About Town events, the Auditorium doors will be open half hour prior to curain. Venues with a lobby may have varying opening times. Please check with the box office for more information.
We welcome children to our performances! Regardless of age, all persons entering the theater or alternate venues must have a ticket and be able to sit quietly through the performance in their own seat. Appropriateness of content varies show by show.
Curran Theater has swing arm seats, as well as freestanding seats available to accommodate plus-size patrons. Curran About Town venue accomodations vary. Please call us at (415) 358-1220 or use the contact us form to send us a request.
Disabled Access & Accomodations
Please visit our Accessibility page for information on ticketing and facility information for patrons in wheelchairs, patrons who are deaf or hard of hearing, and patrons with other disabilities.
Conduct & Liability
Management reserves the right to refuse admission or remove any person displaying disorderly or disruptive conduct, or who fails to comply with the terms and conditions herein. Ticket holders expressly assume all liability for risk and danger incidental to the ticketed event.
I'm in the 2019 Curran Club. How do I get HARRY POTTER AND THE CURSED CHILD tickets?
Curran Club 2019 members had exclusive pre-sale access to HARRY POTTER AND THE CURSED CHILD prior to the public onsale on March 14th. If you were not able to purchase pre-sale tickets during the pre-sale window, you may still purchase tickets from here directly as part of the general public sale.
What are my 2019 Curran Club subscriber benefits?
• 50% discount on ticketing fees (excluding HARRY POTTER AND THE CURSED CHILD) for your subscription tickets.
• Free exchanges to THE JUNGLE and SHOW & TELL events
• Pre-sale access to all 2019 Curran events, including Best of SF Mag speaker series SHOW & TELL
• VIP access to special CURRAN CLUB events
How will I know if I'm invited to an exclusive event?
As a subscriber, and member of the Curran Club, you'll get invites to lots of fun events! Anytime Curran Club members are invited to a special event, we'll be sure to email you so make sure you’re checking your inbox!
If I purchase additional tickets, will we be able to sit together?
Based on availability and subject to ticket limits, yes! However, please contact the box office as early as possible to see if these accommodations are possible given the unique nature of the staging and seating for all future productions.
What if I need to exchange my tickets to a 2019 production?
2019 Curran Club subscribers can exchange dates, within the same show of THE JUNGLE, up to 4 hours prior to performance ($5 fee applies on same day exchanges). When feasible, exchanges can be made between SHOW & TELL events. Exchanges are not available for HARRY POTTER AND THE CURSED CHILD.
What if I missed my show date? Can I still see the show?
It's always best to secure tickets to another date by contacting us prior to your performance date. However, if you’ve already missed your performance, you may redeem unused tickets on an “as-available” basis to another performance of the same production. To do so, please arrive at the box office one hour prior to the performance you wish to attend with the original unscanned tickets. Seating is not guaranteed and cannot be arranged in advance. If availability is limited, you may be asked to stand by until curtain.
The courtesy of past-dating is at the sole discretion of management and subject to availability and black-out dates. There is no guarantee that comparable seating will be given. Past-dating is usually not available during the final weekend of a production's engagement.
Note: This does not apply to HARRY POTTER AND THE CURSED CHILD.