How may we help?

Call Us

We’re happy to take your call during these hours:
Monday–Friday: 10am–8pm
Saturday–Sunday: 12pm–6pm

Call Us 415-358-1220

Send us a Message

We’d love to hear from you. If you haven’t already reviewed the Customer Service FAQs below, please be sure to look there in case we’ve already answered your question.

Message Us

Stop By

We're Located At:

445 Geary Street
San Francisco, CA 94102

Our Hours Are:

During performance weeks,

the Curran Box Office is open:
Mon - Fri: 10:00am - 30 mins. past curtain
Sat - Sun: 12:00pm -  30 mins. past curtain






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Customer Service Questions

  • Parking, transportation and dining

    Please see the Visit page for information regarding special Curran deals for parking, public transportation, dining and more.

  • Lost & Found

    You may inquire with the box office during business hours, or call (415) 358-1220 to claim lost items. Please note: we donate items not claimed every 30 days to a local charity.

  • Photography & Phone Use

    We encourage patrons to use their phones for photography and other needs in our entry areas prior to the show and during intermissions. During performances, we kindly ask that patrons turn their phones off. Recording of any kind—including photography—is not permitted during the show.

  • Group Sales

    For orders of 10 or more tickets, please see the Group Services page.

  • Rush Tickets

    We are thrilled to partner with TodayTix as our rush tickets provider for THE JUNGLE. Please download the TodayTix mobile app to have access to mobile rush tickets when available.

  • Can you scan my print at home ticket from my phone?

    Yes, you can print your ticket or you can present your smart-phone with the ticket visible. Please be sure the full bar code is clear and your screen is bright. Photos of tickets will not be accepted for entry.

  • Lost or Stolen Ticket Replacement

    We can replace lost tickets for the original ticket purchaser. Please contact the box office to discuss your needs. We will be able to reprint tickets for will call of the scheduled performance only.

  • Why do you charge a fee for will call?

    Digital delivery is the most efficient method to provide your tickets and get you in the door, which is why there is never a charge for print at home tickets. Because an abundance of will call patrons can lead to long lines you don't want to wait in, we charge a small fee for this service.

  • Can I exchange my tickets? How does Ticket Exchange Protection work?

    The ability to exchange varies by production. Exchanges are available on protected tickets only, which is provided as an option for all eligible ticket purchases. Tickets may be exchanged only for the same production and must be completed 24 hours prior to the performance time on the ticket by calling us at (415) 358-1220. If the ticket price for the new performance is higher than the original ticket price, you are required to pay the difference in cost. You may insure the new tickets by paying another protection fee at the time of the exchange. Exchanges are subject to availability and therefore may not be available for all performances. There are no refunds. If all remaining performances are sold out, your account will be credited for amount of the ticket protection fee.

    Note: Ticket exchanges are not available for HARRY POTTER AND THE CURSED CHILD. 

  • I can't make my show or any other date of the show, can I donate my tickets?

    Curran is a commercial theater company. As such, we are not able to accept ticket donations in exchange for a tax-deductable donation receipt the way that a non-profit would. 

  • I missed my show, can I still use my tickets?

    Patrons may be accommodated based on availability and the policies set by each production. It's always best to secure tickets to another date by contacting us prior to your performance date. However, if you’ve already missed your performance, you may redeem unused tickets on an “as-available” basis. To do so, please arrive at the box office one hour prior to the performance you wish to attend with the original unscanned tickets. Seating is not guaranteed and cannot be arranged in advance. If availability is limited, you may be asked to stand by until curtain. The courtesy of past-dating is at the sole discretion of management and subject to availability and black-out dates. There is no guarantee that comparable seating will be given. Past-dating is usually not available during the final weekend of a production's engagement.

    Note: Due to the incredible demand for HARRY POTTER AND THE CURSED CHILD, tickets for missed performances will not be reissued or reimbursed.

  • Late Seating

    The late seating policy varies by show. To minimize disruption, patrons not seated when the performance begins may be asked to wait in the lobby until an appropriate seating break. Latecomers may also be given alternate seats until intermission. For performances without an intermission, latecomers will be seated at an appropriate interval at the discretion of the house manager.

    Note: For HARRY POTTER AND THE CURSED CHILD, latecomers will not be admitted until intermission.

  • Hours

    The lobby and our bars are open one hour prior to curtain. Auditorium doors open one half hour prior. Our bars open again after the show ends. Box Office hours are listed at the top of this page.

  • Young Children

    We enthusiastically welcome children to our performances! Regardless of age, all persons entering the theater must have a ticket and be able to sit quietly through the performance in their own seat. Appropriateness of content varies show by show. 

    Note: HARRY POTTER AND THE CURSED CHILD is suitable for ages 10 and up. Children under 4 are not permitted in the theater. Children under the age of 15 will not be admitted to the theater without the accompaniment of an adult.

  • Plus-sized Accommodations

    We have swing arm seats, as well as freestanding seats available to accommodate plus-size patrons. Please call us at (415) 358-1220 or use the contact us form to send us a request.

  • Disabled Access & Accomodations

    Please visit our Accessibility page for information on ticketing and facility information for patrons in wheelchairs, patrons who are deaf or hard of hearing, and patrons with other disabilities.

  • Conduct & Liability

    Management reserves the right to refuse admission or remove any person displaying disorderly or disruptive conduct, or who fails to comply with the terms and conditions herein. Ticket holders expressly assume all liability for risk and danger incidental to the ticketed event.